Delivery and Shipping

UK Shipping

• What are your delivery options?
• How fast is your shipping?
• Where do your parcels ship from?

US Shipping

• Where do your parcels ship from?
• How fast is your shipping?
• What are your delivery options?
• Will I be charged customs or import charges/duties?

European Shipping

• German Store Shutdown
• What are your delivery options?
• How fast is your shipping?
• Where do your parcels ship from?
• Will I be charged customs or import charges/duties?
• DHL have contacted me about my order, what should I do?

International Shipping

• What are your delivery options?
• Is there anywhere you can’t deliver to?
• How fast is your shipping?
• Where do your parcels ship from?
• Will I be charged customs or import charges/duties?

Delivery Settings

• How can I add delivery instructions to my order?
• How do I amend my address?
• Can I specify a delivery slot?
• How do I add a new address?
• How do I delete an old address?

Delivery Issues

• My delivery is taking longer than expected - help!
• My tracking states that my order is being returned to sender, what does this mean?
• Why isn't my tracking number working?
• My order hasn't arrived even though the tracking says it's been delivered.
• When do I need to order to get my delivery before Christmas?