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  1. SPOKE FAQ
  2. Delivery and Shipping

Delivery and Shipping

UK Shipping

  • What are your delivery options?
  • How fast is your shipping?
  • Where do your parcels ship from?

US Shipping

  • Where do your parcels ship from?
  • How fast is your shipping?
  • What are your delivery options?
  • Will I be charged customs or import charges/duties?

European Shipping

  • What are your delivery options?
  • How fast is your shipping?
  • Where do your parcels ship from?
  • Will I be charged customs or import charges/duties?
  • DHL have contacted me about my order, what should I do?

International Shipping

  • What are your delivery options?
  • Is there anywhere you can’t deliver to?
  • How fast is your shipping?
  • Where do your parcels ship from?
  • Will I be charged customs or import charges/duties?

Delivery Settings

  • How can I add delivery instructions to my order?
  • How do I amend my address?
  • Can I specify a delivery slot?
  • How do I add a new address?
  • How do I delete an old address?

Delivery Issues

  • My delivery is taking longer than expected - help!
  • My tracking states that my order is being returned to sender, what does this mean?
  • Why isn't my tracking number working?
  • My order hasn't arrived even though the tracking says it's been delivered.
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