200 days from the point you place your order, no questions asked. Do bear in mind that your 200 days does not start over if you exchange your SPOKEs. If you do exchange, you'll only have the remainder of the original 200 days to do so.
All EU (and UK and US) returns are free. You can generate your prepaid returns label via our online portal. Once your parcel has arrived at the returns hub we will process your return, but please allow 3-5 business days for this to happen.
We promise to refund any products that you are not entirely happy with provided that they come back to us in a saleable condition. Please note that personalised (monogrammed) items cannot be returned for a refund or exchange, as these are made uniquely for you.