Will I be charged customs or import charges/duties?

Our orders are shipped from our UK fulfilment site. Rest assured, if your address is within the EU we will cover all import fees and taxes before shipping so you will not be charged anything to receive your order. If for any reason you do receive a request from DHL to pay Sales Tax and Duty, drop us an email to hello@spoke-london.com so we can pay and get your order on its way to you!

If you have a shipping address that's outside of the EU then import duties and taxes may also be applied by your local customs department. Examples of this include Switzerland, Norway, Iceland, Lichtenstein and Monaco where import duties and taxes may apply. Duties also apply in the USA for orders over $800 (more information here), and Canada for orders over $20 CAD (rates vary by state).

Unfortunately, we have no control over these charges and we can't tell you what the cost will be in advance as customs policies and import duties vary from country to country, and by the value of the parcel. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

It is a legal requirement that we declare the full value of the contents of all packages, so please do not request that we send a parcel without this.