What is your Returns Policy?

With every SPOKE order, you have 200 days to return your items from the date of purchase. We trust you and promise to refund or exchange any products that you are not entirely happy with provided that they come back to us in a saleable condition. Please note that personalised (monogrammed) items cannot be returned for a refund or exchange, as these are made uniquely for you.

We are happy to exchange an item for a different size, but cannot exchange between products or colours. If you are requesting an exchange you won't have to pay the delivery charge again for us to get the new size back to you. Do also bear in mind that your 200 days is valid from the date of purchase and does not start over if you exchange your SPOKEs. If you do exchange, you'll only have the remainder of the original 200 days to do so.

We offer free returns from the United Kingdom, United States and Europe (see full list here). For everywhere else, we do not offer free returns, and you will need to pay to get these back to us.