Your refund will still go back onto the card used on your order as long as the account is still open - we do not have the ability to issue a refund to anything other than the payment method used for the initial purchase.
Even if a card is lost, stolen or cancelled, we are still able to refund the same card. We cannot refund your order to a different card. For example, if it was your NatWest account, the money will just go back into the same account that the card was linked to.
In these instances, refunds can take a little longer, but if you have any issues seeing your refund 10 working days after it was completed by us, please get in touch with your bank or card provider.
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